A quiet place to ask for help
Checking your support access…
If you can use your account normally, sign in from Gentle Mahjong and return here. If your account is unavailable because it was banned, use the restricted appeal sign-in below.
Return to the gameProgress, save, and keepsake recovery requests are handled as support tickets, so they need a Player ID. Create a free one now -- no email required -- and it signs you in here immediately.
Save these somewhere private. They are the only way back into this Player ID from another device.
Player ID:
Private sign-in key:
Create a ticket and a Garden Keeper will reply here. This is asynchronous support, not live chat.
Please do not include passwords, private sign-in keys, recovery secrets, or other credentials.
A new ticket attaches this automatically, so your Garden Keeper has useful technical context right away. It shares only the preview shown below—never account keys, cookies, local storage, recovery secrets, or gameplay history. If anything changes (for example, you switch devices), update it with the buttons below.
Nothing prepared.
This ticket is closed and cannot receive more replies.